1. Who We Are

This Privacy Policy explains how Dongguan Wise Packaging Co., Ltd. ("WiseInco", "we", "us") collects, uses, and protects personal data submitted through this website. We are a B2B manufacturer of specialty packaging papers; this site is used solely for business inquiries and does not sell to consumers or process online payments.

2. Information We Collect

When you submit an inquiry or contact us through our website, we may collect:

Your name and company name
Email address and phone number or WhatsApp (if provided)
Country or region and shipping requirements
Product specifications and inquiry details

We do not collect data through accounts, order histories, or payment details, and we do not use analytics or advertising trackers.

3. How and Why We Use Your Information

We use the information you provide solely for B2B communication purposes:

Responding to your product inquiries and quotation requests
Processing sample requests and production arrangements
Communicating about products, orders, and shipments
Complying with legal and tax obligations

Legal basis (GDPR Article 6): performance of a contract or steps at your request prior to entering a contract (Art. 6(1)(b)), compliance with legal obligations (Art. 6(1)(c)), and our legitimate interest in responding to business inquiries (Art. 6(1)(f)).

4. Service Providers Who Process Data

We do not sell, rent, or trade your personal information. We share it only with service providers necessary to operate this website, each bound to keep your information confidential and to process it only on our instructions:

Cloudflare – global content delivery of this website and the Turnstile human-verification tool used by our contact form
Resend – email delivery service that transmits your form submission to our sales inbox
Lark (ByteDance) – our business email hosting, where inquiries are received and stored

5. International Data Transfers

Our company is located in China and the service providers listed above may process data in the United States, Singapore, the European Union, and other jurisdictions. Where personal data is transferred outside the EEA or the UK, we rely on the safeguards those providers maintain, such as the European Commission's Standard Contractual Clauses, together with additional technical measures such as TLS encryption in transit.

6. Data Retention

We retain inquiry correspondence for up to 24 months after our last contact, and for longer only where a quotation has led to a transaction (in which case records are kept for up to 5 years after the end of the business relationship to meet accounting and tax requirements) or where retention is required by law.

7. Cookies

This website does not use tracking, analytics, or advertising cookies, and therefore displays no cookie banner. The only third-party component on our pages is the Cloudflare Turnstile human-verification widget on the contact form, which may set strictly functional cookies that are exempt from consent requirements. You can control cookies through your browser preferences.

8. Your Rights

If you are located in the EEA, UK, or a jurisdiction with similar laws, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing, and request data portability
Withdraw consent for optional communications at any time
Lodge a complaint with your local data protection authority

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including TLS encryption for all website traffic, human verification on our contact form, and strict email authentication (SPF, DKIM, and DMARC) to prevent spoofing of our domain. Inquiry data is stored only in our business mailbox and is accessible to authorized personnel alone.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

sales@wiseinco.com

No. 49, Yanhe East Street, Dalingshan Town, Dongguan, Guangdong, China

We reply by email, typically within 1 business day.